Pet Village’s product subscriptions make it easier to keep your pet supplies stocked up. Once your subscription is active, we’ll keep sending a product either every month or every 3 months and charge it to the payment method you’ve saved to your account
Will the price of my subscription change?
A product’s subscription price is fixed at the price paid on your initial order.
In the rare situations where we need to increase the price of a subscription, we will always contact you before a payment is taken to ensure you are happy with the current price.
How is my payment information stored?
The payment information you provide to us is saved by Stripe (our credit card processor) or PayPal. Pet Village does not store your full card number and your debit or credit card details cannot be accessed by Pet Village.
Can I cancel my subscription?
Yes, you may cancel at any time after your first recurring payment. You can manage your subscriptions from the My Account page, or by emailing us.
Why did my subscription fail?
This usually happens because the credit card on file has expired. This can be updated on the Payment Methods section of your account settings. Occasionally a subscription cannot be processed because the product in question has gone out of stock, however we usually contact you beforehand if this seems to be the case.